FAQ

What are healing crystals?
Healing crystals are natural stones believed to possess metaphysical properties that can help balance energies, promote emotional well-being, and support healing. Different types of crystals are said to have unique benefits.

How do I cleanse and charge my crystals?
Crystals can absorb energy over time, so cleansing them is important. You can cleanse them by:

  • Placing them under moonlight or sunlight.
  • Using sage or incense to smudge them.
  • Submerging them in a bowl of saltwater (only for water-safe crystals). After cleansing, you can charge them by setting intentions or leaving them under the full moon.

How do I use healing crystals?
There are many ways to use healing crystals:

  • Carry them with you during the day.
  • Meditate with them to align your energy.
  • Place them in your home or workspace for positive vibes.
  • Wear them as jewellery to keep their energy close.

Are your crystals genuine?

Yes, all of our crystals are 100% genuine and sourced from trusted suppliers. We take great care in selecting high-quality, authentic crystals to ensure they are natural and not synthetic or artificially enhanced. Each crystal is carefully inspected for quality before being offered to our customers.

Our goal is to provide you with the best crystals for your personal or spiritual use, with full confidence in their authenticity and healing properties.

Do you use eco-friendly packaging?
Yes! We are dedicated to reducing waste and environmental impact by reusing packaging materials wherever possible. The filling materials we use to protect your crystals often come from the packaging we receive from our wholesalers. This means we give a second life to bubble wrap, paper, and other protective materials, instead of letting them go to waste.

By reusing these materials, we help reduce plastic consumption and minimize our carbon footprint. Rest assured, your crystals will still arrive safely while we do our part for the planet.

What’s your return policy?

We want you to love your crystals! If you're not satisfied, please contact us within 30 days for a return. Crystals must be in their original condition for a refund. 

If an item is received damaged please send a photo to info@pureserenity-uk.com. A replacement can be sent or a refund issued